Acceptable use policy for the platform and the spaces

1. Use of the platform

The following is prohibited:

• Providing false information, impersonating another person or using someone else's payment method without authorisation.
• Making bookings for fraudulent or speculative purposes, or for unauthorised resale.
• Interfering with the operation of the service, circumventing usage or security limits, or accessing non-public parts of the system.
• Extracting content in bulk or by automated means without written authorisation.
• Publishing unlawful, defamatory or discriminatory content, or content that infringes third-party rights.

2. Use of the spaces

At the venues, customers undertake to:

• Respect the booked time slot, the capacity limits and the venue's internal rules.
• Take care of the furniture and equipment, and report any damage immediately.
• Behave respectfully towards other users and staff.
• Not transfer, sublet or share access with third parties not registered in the booking.
• Not carry out unlawful, dangerous or unsanitary activities, or activities requiring licences they do not hold.
• Not register their registered office or tax domicile at the venue unless the operator expressly authorises it in writing.

3. Security and personal belongings

Customers are responsible for their personal belongings and equipment. We recommend not leaving them unattended. The operator may use access control and video surveillance systems, duly signposted and notified in accordance with data protection rules.

4. Fraud prevention

Automated and manual controls are applied to detect fraudulent transactions. A transaction may be declined or reviewed where there are indications of fraud, without giving rise to any right to compensation.

5. Consequences of breach

Breaching this policy may lead, depending on its seriousness, to a formal warning, refusal of access, cancellation of the booking without refund, or suspension or closure of the account. Measures are notified to the person concerned stating the reason and the available complaint channels.

This is a translation of the Spanish version, which prevails in the event of any discrepancy.