Customer support, complaints and dispute resolution

1. Customer support

Any enquiry, complaint or claim may be addressed to FUSTIBUS S.COOP GALEGA by email to info@tucoworking.com or through the platform's contact form, quoting the booking code where applicable.

Every complaint is acknowledged and receives a reasoned reply within a maximum of one month. A record of complaints and their resolution is kept.

2. Who to complain to

• tucoworking: issues with the platform, the booking process, payments, refunds and data processing.
• The operator: issues relating to the space, the premises, access, the service provided at the venue and the invoice, which they issue. Their details appear in the booking confirmation. tucoworking assists with mediation on request.

3. Complaint forms

Operators established in Spain keep official consumer complaint forms available at their venue, as required by the applicable regional consumer legislation.

4. Out-of-court dispute resolution

Consumers may turn to the public consumer services of their region or municipality and to the Spanish consumer arbitration system (Consumer Arbitration Boards), whose intervention is free of charge.

The European online dispute resolution (ODR) platform established by Regulation (EU) 524/2013 ceased to operate on 20 July 2025 following its repeal by Regulation (EU) 2024/3228, and is therefore no longer available. Accredited national alternative dispute resolution bodies should be used instead.

5. Mediation with operators

Disputes between tucoworking and an operator are governed by the Operator terms, including recourse to mediation under Regulation (EU) 2019/1150.

6. Applicable law and jurisdiction

Relations between the parties are governed by Spanish law. Where the user acts as a consumer, the competent court is the one determined by the applicable consumer protection legislation, and these terms do not alter that jurisdiction.

This is a translation of the Spanish version, which prevails in the event of any discrepancy.